Competitive Advantage Culture Customer Service Training Groups 
Stella Connect
JANUARY 4, 2022
Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. I]f you care about customer experience.
Stella Connect
APRIL 17, 2018
If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Give the service agent the floor.
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Stella Connect
APRIL 17, 2018
If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.
Michel Falcon Experience
JANUARY 16, 2020
I’ve seen companies thrive (some of which I’ve advised), some commit but not fully exhaust the benefits and others that say customer experience matters but do nothing at all. Above: Danny Meyers, the Chief Executive Officer of the Union Square Hospitality Group. Do you have plans to host a customer journey mapping workshop this year?
Storyminers
JULY 6, 2020
Her areas of expertise include market research, program management, marketing, instructional design, and training. Aimee joined Qualtrics when it acquired Temkin Group, a leading CX research and advisory firm. Bruce is widely viewed as a leading expert in how large organizations build differentiation with customer experience.
Storyminers
JULY 6, 2020
Her areas of expertise include market research, program management, marketing, instructional design, and training. Aimee joined Qualtrics when it acquired Temkin Group, a leading CX research and advisory firm. Bruce is widely viewed as a leading expert in how large organizations build differentiation with customer experience.
Michel Falcon Experience
JANUARY 10, 2019
It’s likely that you clicked through to read this post because you want new customer service ideas, not the same old run of the mill concepts that have been suggested by everyone else online…am I right? I’m looking for a competitive advantage with proven strategies, not advice from someone who just recites what they read online.
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