InMoment XI

MARCH 11, 2024

They want 5-star reviews and soaring metrics. In order to create a truly great customer experience, you need to implement a customer feedback loop that will integrate your customers into the business. The customers are the most important part of any business, so prioritizing their feedback makes them feel valued.

Feedback 260

Feedback Net Promoter Score Customer Experience Social Media 260

SurveySensum

OCTOBER 12, 2023

This platform comes with a free version that allows users to create unlimited NPS, CES, CSAT, SSI, Onboarding, and many other kinds of surveys – across multiple industries (Retail, B2B, SaaS, Fintech, and Automotive. Launch Your First NPS or CSAT Survey – Sign Up for Free 2. Conclusion There you go!

Comparison 52

Comparison Knowledge Base Gamification NPS 52

SurveySensum

NOVEMBER 23, 2023

What is an NPS tool? How to choose the right NPS tool? With an index ranging from -100 to 100, NPS clearly gauges the loyalty or the enthusiasm of a customer to recommend your brand to their near and dear ones. What is an NPS tool? to help you make the most of your NPS survey.

NPS 52

NPS Net Promoter Score Software Tools 52

Lumoa

AUGUST 25, 2020

While customer service and customer experience are two key terms often used in discussions about customer loyalty… what do they actually mean? Let’s clear up the confusion with a little head-to-head comparison. Customer service vs. customer experience explained once and for all.

Customer Experience 208

Customer Experience Customer Service Effort Score Net Promoter Score 208

Kayako

MARCH 14, 2022

How do Telecom companies keep satisfied customers and encourage customer loyalty? It turns out that telecom customer service is a critical variable. Almost 40% of those who left a telecom company did so because of poor customer service. 5 Top Telecom Customer Service KPIs.

Net Promoter Score 156

Net Promoter Score Company Customer Service Social Media 156

GetFeedback

DECEMBER 21, 2018

After having a positive experience with a company, 77% of customers would recommend it to a friend. 32% of all customers would stop doing business with a brand they loved after one bad experience. ( online adults shop more with retailers that offer consistent customer service both online and offline. Temkin Group ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Retently

MARCH 26, 2024

Expect straightforward comparisons and key insights to help you make an informed choice. Some may require advanced analytics capabilities to dive deeper into open-ended responses, while others prioritize survey customization options or the availability of industry-specific survey templates.

Survey 78

Survey Multi-Channel Effort Score Analysis 78