Comparison Consumers Customer Engagement Rewards Programs 
BirdEye
MARCH 10, 2022
For comparison, the average conversion rate across all industries is 2.35%. 83% of consumers are willing to refer after a positive experience—yet only 29% actually do. The lifetime value of referred customers is 16% higher than customers acquired through any other means. 8 reasons why you need a referral program.
SuiteCX
JUNE 15, 2017
Investments in customer loyalty are booming. Marketing teams are spending big on rewards, partnerships, agencies, data capabilities and marketing technology. Loyalty has become table stakes in most consumer facing sectors. Having a loyalty program is becoming a cost of doing business, a hygiene factor.
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SuiteCX
JUNE 15, 2017
Investments in customer loyalty are booming. Marketing teams are spending big on rewards, partnerships, agencies, data capabilities and marketing technology. Loyalty has become table stakes in most consumer facing sectors. Having a loyalty program is becoming a cost of doing business, a hygiene factor.
Currency Alliance
JUNE 11, 2017
From the customer perspective, it amounts to a Revolution – where brands are finally giving into what has been a ‘peaceful demonstration’ gaining momentum for several years – namely that it is too difficult to accumulate much value among so many incompatible loyalty point currencies/programs – so consumers quit.
Strativity
APRIL 27, 2023
From the pandemic then straight into inflation, rising interest rates, and softening consumer spending, Material’s view is: The restaurant category may never normalize. This can only be done by owning the customer relationship. The go-go days Prior to 2019, consumers were experiencing a massive boom in restaurant choice.
Strativity
APRIL 27, 2023
From the pandemic then straight into inflation, rising interest rates, and softening consumer spending, Material’s view is: The restaurant category may never normalize. This can only be done by owning the customer relationship. The go-go days Prior to 2019, consumers were experiencing a massive boom in restaurant choice.
ProProfs Chat
DECEMBER 18, 2019
About 52% of consumers are willing to spend more money on quick and effective customer experience. If you are a smart and proactive business owner, you will identify with this data and tweak your strategy to improve customer experience accordingly. But are you 100 percent sure that this is what your customers want?
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