SurveySparrow
FEBRUARY 22, 2024
Customer retention is one of the crucial aspects of business. Since it’s plain as sky that it’s harder to acquire a new customer than to retain one, most companies go retention. Let’s start by understanding the key features a customer retention software must have. And that’s probably why you are here, right?
SurveySparrow
MARCH 24, 2024
Customer Relationship Management A CRM is the first investment in any company’s productivity, but given the number of available options, it can be challenging to find one that fully suits your sales needs. Still, several productivity and automation software services come in handy for most sales processes.
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NobelBiz
FEBRUARY 27, 2024
When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. This strategic call routing is essential for improving both customer satisfaction and the overall efficiency of the call center.
UJET
NOVEMBER 3, 2020
A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. Based on the context of the live call, solutions are dynamically presented to your customer service agent—without the agent needing to search for them manually.
UJET
NOVEMBER 3, 2020
A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. Based on the context of the live call, solutions are dynamically presented to your customer service agent—without the agent needing to search for them manually.
LoyaltyPlus
JANUARY 19, 2021
To this end, business owners would do well to pay close attention to trends that now define loyalty and loyalty-based programmes, according to leading independent customer relationship management company LoyaltyPlus. While the pandemic was calamitous for many industries, it served as a catalyst for change within retail.
NobelBiz
JUNE 5, 2023
These calls aim to introduce the company’s offerings, understand the needs of the prospect, and ultimately, foster a relationship that leads to a successful business transaction. Learn how to implement a solid call center gamification strategy today by watching our dedicated workshop.
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