NobelBiz

FEBRUARY 27, 2024

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. This strategic call routing is essential for improving both customer satisfaction and the overall efficiency of the call center​​.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

UJET

NOVEMBER 3, 2020

A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. Based on the context of the live call, solutions are dynamically presented to your customer service agent—without the agent needing to search for them manually.

Virtual Agent 82

Virtual Agent Customer Service Gamification Contact Center 82

UJET

NOVEMBER 3, 2020

A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. Based on the context of the live call, solutions are dynamically presented to your customer service agent—without the agent needing to search for them manually.

Virtual Agent 72

Virtual Agent Customer Service Gamification Contact Center 72

NobelBiz

JUNE 5, 2023

These calls aim to introduce the company’s offerings, understand the needs of the prospect, and ultimately, foster a relationship that leads to a successful business transaction. Either way, call monitoring helps the managers to measure the success rate of the campaign.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

Playvox

JUNE 22, 2023

Making meaningful business decisions from the plethora of data available to companies can be daunting. Ultimately delivering outstanding customer experiences should be a strategic business priority for organizations if it isn’t already. The Customer Satisfaction score can also be applied at the company level.

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

NobelBiz

AUGUST 28, 2023

Here’s a quick list of tech solutions that can get you on the right track: Omnichannel Customer Relationship Management (CRM) Systems centralize customer data and interaction history, enabling agents to deliver personalized and context-rich experiences regardless of the channel. Do you get the picture?

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98