InMoment XI
JANUARY 10, 2024
Metrics may include factors like average handling time, first contact resolution, customer satisfaction scores, and adherence to scripts or guidelines. Develop Your Omnichannel Contact Center With InMoment’s omnichannel contact center software, you can house all your data in one place.
NobelBiz
APRIL 9, 2024
The Telephone Consumer Protection Act (TCPA) of 1991 addresses consumer concerns over unsolicited telemarketing communications by setting strict guidelines on the use of automated dialing systems, prerecorded messages, SMS texts, and faxes.
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NobelBiz
JUNE 13, 2023
High Level of Nuisance Another significant factor leading to the labeling (and possibly blocking) of numbers is when a company engages in legal call behavior that its subscriber base finds displeasing. If you notice any of these, it’s a signal to reassess your communication strategy and ensure compliance with regulatory guidelines.
UJET
MARCH 24, 2020
As companies begin work from home and remote work policies, we’ve seen questions about how employees can be as productive at home. Agents should follow guidelines set by security and compliance to ensure that remote work and personal device use is following all necessary rules and regulations. UJET’s IT Best Practices. Plantronics.
UJET
MARCH 24, 2020
As companies begin work from home and remote work policies, we’ve seen questions about how employees can be as productive at home. Agents should follow guidelines set by security and compliance to ensure that remote work and personal device use is following all necessary rules and regulations. UJET’s IT Best Practices. Plantronics.
Talkdesk
JUNE 24, 2016
We are company that believes in constantly motivating our team to dream up the next big innovation. Talkdesk, as a company, has a long history with hackathons. There was a single guideline for entrance: Pitch and build something that is new and exciting that we can do as a company. The hacking took place over two days.
Talkdesk
MAY 12, 2020
Customer expectations for service are rapidly evolving, so training a team of at-home agents to align with these expectations can bring tangible benefits to any company. Save valuable time, money and effort by investing in agile tools that prepare contact center agents to meet the increasing expectations of your customers.
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