ShepHyken

SEPTEMBER 26, 2018

Less than one week before the release of my new book, The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty , so I thought it appropriate to share some thoughts on how being easy – or convenient – can give you a competitive advantage over your competition.

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How To Automotive Competitive Advantage Customer Service Training 632

ShepHyken

FEBRUARY 23, 2022

I ended up switching back to my old cable and internet company. . Great customer-focused companies make it easy to get information quickly. It might be a Frequently Asked Questions page on the company’s website or a video tutorial that teaches exactly what the customer needs without having to call customer support.

Competitive Advantage 130

Competitive Advantage Customer Focused Customer Service Training Video 130

ShepHyken

SEPTEMBER 11, 2019

In the realm of business—and especially customer service—we often talk about how to differentiate yourself from your competition. It’s those companies that manage to stand out from the crowd that end up being successful. There is little, if any, differentiation from one company to the next.

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Competitive Advantage Conference Customer Service Training Course 132

ShepHyken

DECEMBER 20, 2017

Anyone that has delivered a stellar customer service experience – in any type of business – to one of your customers has just set the bar higher for you. Customer service is your competitive advantage. So, what is a company to do? Customer service doesn’t just happen on the front line.

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Customer Service Competitive Advantage B2C Culture 111

ShepHyken

SEPTEMBER 25, 2020

As the holidays fast approach, many companies are starting to think about how to maximize efficiency within their contact centers. But how can you stay efficient and drive revenue while still delivering radically personal customer service? However, it can be done—even with smaller teams.

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Contact Center Competitive Advantage Customer Service Examples 113

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Thought leaders come in all shapes and sizes. Annette Franz. Bruce Temkin.

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Customer Experience Customer Service Social Media Consulting 147

ShepHyken

SEPTEMBER 18, 2017

(Collective Campus) Establishing a detailed understanding of your customers is essential in achieving business goals and creating a customer experience that is a key competitive advantage today. Not enough executives experience what it’s really like to do business with their own company. Five, in fact.

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Customer Service Hospitality Customer Centricity Competitive Advantage 82