Comm100

JANUARY 19, 2017

I am also going to personally make sure that all of our customer service representatives are aware of the proper procedure for transferring calls, and that they ask for a call-back number at the very beginning of the call just in case the call drops. Customer Service Representative. Sincerely, Janis L.

Examples 221

Examples Customer Service Representative Customers Customer Service 221

Comm100

APRIL 8, 2016

For example, in 2013 Amazon released a video-based support feature on the Kindle Fire HD called Mayday Customers were suddenly able to speak to customer service representatives via live chat instantly to help them with their issues. White Paper] The Guide to Becoming a Top Performing Live Chat Operator.

Customer Service 107

Customer Service Social Media Call Center Multi-Channel 107

Comm100

JANUARY 5, 2017

Customer Service Representative. By reflecting on these scenarios, you can help define what works for your company, and guide your customer service team into knowing when to say no, not just how to say it. White Paper] The Guide to Becoming a Top Performing Live Chat Agent. Best regards, David.

Policies 107

Policies Guidelines Social Media Exercises 107

Comm100

JANUARY 19, 2017

I am also going to personally make sure that all of our customer service representatives are aware of the proper procedure for transferring calls, and that they ask for a call-back number at the very beginning of the call just in case the call drops. Customer Service Representative. Sincerely, Janis L.

Examples 100

Examples Customer Service Representative Customers Customer Service 100

Comm100

NOVEMBER 2, 2017

This may be an automated email rather than one sent out personally by a customer service representative, but check out how the travel website Travelgenio uses this tactic to generate a higher response rate: Customers might not feel like they have a lot of time to spare in their day, but it’s not hard to fit in time to answer two questions only.

Customer Satisfaction 163

Customer Satisfaction Survey Feedback Tips 163

Comm100

NOVEMBER 15, 2017

This means for the average contact center, 52% of total calls handled by customer service representatives are for customers who are calling 2 or more times to resolve their call.”. White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Download Free.

How To 112

How To First Call Resolution Social Media Contact Center 112

SurveySparrow

MAY 29, 2020

The personality and charm that you infuse in your brand’s communication are called brand voice. It includes everything, from the blogs you write to the images you post, from the way you communicate on social media to the way you reply to your email unsubscribers. White paper. What is a brand voice? Blog posts.

Brands 52

Brands How To Social Media Guidelines 52