Gainsight

JUNE 11, 2021

Major Takeaways: Sales and Customer Success relationships can be filled with friction. But both teams should be working together to drive more revenue than attacking the customer base separately. Create alignment to generate more revenue for the organization, stronger partnerships, and provide a smoother customer experience.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

SmartKarrot

OCTOBER 16, 2020

It is a given that losing a client from your base could be quite upsetting. But beyond a certain extent, losing your customer base is unhealthy. Before that, let us see what some of the adverse effects of customer attrition are: 1. Communicate with your existing clients and build a rapport with them.

Measurement 10

Measurement Handbook ROI Return on Investment 10

Pretium Solutions

JANUARY 1, 2012

Most companies have to build a value proposition for the customer based on other customer needs that rise above price. Proactively ask those existing loyal customers to actively refer their family and friends. The behavior of your employees will be transferred into the employee-customer dynamic. Seek Referrals.

Customer Centricity 49

Customer Centricity Loyalty Handbook Policies 49

Pretium Solutions

JANUARY 1, 2012

Most companies have to build a value proposition for the customer based on other customer needs that rise above price. Proactively ask those existing loyal customers to actively refer their family and friends. The behavior of your employees will be transferred into the employee-customer dynamic. Seek Referrals.

Customer Centricity 40

Customer Centricity Loyalty Handbook Policies 40

Pretium Solutions

JANUARY 1, 2012

Most companies have to build a value proposition for the customer based on other customer needs that rise above price. Proactively ask those existing loyal customers to actively refer their family and friends. The behavior of your employees will be transferred into the employee-customer dynamic. Seek Referrals.

Customer Centricity 40

Customer Centricity Loyalty Handbook Policies 40

SmartKarrot

JUNE 10, 2022

Deploy effective programs to promote company value with customers and design the customer journey to drive customer lifetime value. Own the execution of securing renewals across the existing customer base and measured on customer satisfaction, implementation success, and some elements of upsell.

Customer Success 3

Customer Success Handbook Customer Journeys NPS 3

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. She is now Chief Customer Officer at ClearAction Continuum.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132