Gainsight

JULY 6, 2021

Now we can take this to the next level and figure out how to automate some standard CS processes, giving your CSMs the bandwidth to be true strategic advisors to your customer base. We suggest several aspects of best practices for companies when they are first starting their Customer Success Journey. Gainsight Sightline Vault.

Handbook 73

Handbook Customer Success Customer Base Technology 73

Gainsight

JUNE 11, 2021

Major Takeaways: Sales and Customer Success relationships can be filled with friction. But both teams should be working together to drive more revenue than attacking the customer base separately. Create alignment to generate more revenue for the organization, stronger partnerships, and provide a smoother customer experience.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

ProProfs Chat

SEPTEMBER 20, 2019

To make customer service worse, British Airways replied something straight out of things that you should never say on “Twitter handbook” . This reply from the airline operator raises the question – “why its customer service was available on Twitter only for limited hours, while the airline operated 24/7?”.

Customer Service 68

Customer Service Gamification Airlines Net Promoter Score 68

Pretium Solutions

JANUARY 1, 2012

This will allow you to find out what your customers experience in doing business with you. The feedback you receive will be invaluable. Most companies have to build a value proposition for the customer based on other customer needs that rise above price. Seek Referrals. Learn to ask for what you want.

Customer Centricity 49

Customer Centricity Loyalty Handbook Policies 49

Pretium Solutions

JANUARY 1, 2012

This will allow you to find out what your customers experience in doing business with you. The feedback you receive will be invaluable. Most companies have to build a value proposition for the customer based on other customer needs that rise above price. Seek Referrals. Learn to ask for what you want.

Customer Centricity 40

Customer Centricity Loyalty Handbook Policies 40

Pretium Solutions

JANUARY 1, 2012

This will allow you to find out what your customers experience in doing business with you. The feedback you receive will be invaluable. Most companies have to build a value proposition for the customer based on other customer needs that rise above price. Seek Referrals. Learn to ask for what you want.

Customer Centricity 40

Customer Centricity Loyalty Handbook Policies 40

Survicate

MARCH 20, 2019

Which brings us to another distinguishing characteristic of customer-centric companies: Collect and anticipate feedback. Let’s take a look at what it takes to take customer feedback potential to the fullest. Andy Moquin, President of Andrews Jewelers , tells us about their feedback collection efforts. “

Tips 85

Tips Customer Centricity Social Media Insurance 85