Horizon CX

MARCH 19, 2022

Therefore, it’s incumbent upon organizations to get the AI technology right first and unfortunately what is often overlooked in the application of the technology is the cultural aspect—the people side of the equation—and how it integrates within the technology. Small wonder then that the ROI of AI is only being reported by 10% of businesses.

Customer Journeys 130

Customer Journeys Touchpoint Average Handle Time Survey 130

Comm100

JUNE 30, 2016

Combine this with the ever-expanding presence of global teams, and there’s huge potential for inconsistencies and communication issues. Luckily, there is a large number of customer service training programs, both on-site and online, that can help you train your team and enable them with vital customer service skills.

Customer Service Training 145

Customer Service Training Course Training Customer Service 145

Lithium

MARCH 28, 2018

Now four years since its official launch, the ConsorsBank Community has really come into its own, becoming a core piece of the business’s broader customer engagement and social customer care efforts. Baking Community into Internal Culture. The growing shift towards digital has changed customers forever.

Banking 40

Banking Social Media Self Service Financial 40

Lithium

MARCH 28, 2018

Now four years since its official launch, the ConsorsBank Community has really come into its own, becoming a core piece of the business’s broader customer engagement and social customer care efforts. Baking Community into Internal Culture. The growing shift towards digital has changed customers forever.

Banking 40

Banking Social Media Self Service Financial 40

Lithium

MARCH 28, 2018

Now four years since its official launch, the ConsorsBank Community has really come into its own, becoming a core piece of the business’s broader customer engagement and social customer care efforts. Baking Community into Internal Culture. The growing shift towards digital has changed customers forever.

Banking 40

Banking Social Media Self Service Financial 40

SmartKarrot

OCTOBER 10, 2022

Create account engagement plans for all customers, Own and drive operational communications, including Customer ROI from the platform throughout the customer journey. Lead on the re-imagining and implementation of processes and initiatives to help us achieve customer service excellence at scale.

Customer Success 19

Customer Success Roadmap Healthcare Conference 19

customer sure

NOVEMBER 26, 2014

Outstanding Customer Service. Customers of large companies can feel helpless. Large companies force you to communicate the way they want rather than the way you want. We on the other hand can help customers on their terms, be sensitive to their needs & preferences and we can do it very quickly. And that’s OK.

Effort Score 97

Effort Score Feedback Hotels Survey 97