Chief Customer Officer Culture Management Voice of Customer 
Customer Bliss
APRIL 24, 2018
This is the 100th episode of the Chief Customer Officer Human Duct Tape Show , and I have YOU to thank for it! In this episode, I speak with Amanda Sachs , General Manager, Customer & Partner Experience, at Microsoft. Took the time to understand cultural differences. About Amanda Sachs.
Beyond Philosophy
DECEMBER 23, 2015
In the past decade, we’ve seen the number of companies with an individual in the role of Chief Customer Officer (CCO) – nicely defined by Wikipedia as “the executive responsible for the total relationship with an organization’s customers” – grow from under 100 to thousands today. Michael Lowenstein, Ph.D.,
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Lumoa
JANUARY 19, 2023
Whether your company is using the Balanced Scorecard , OKRs (Objectives and Key Results), SMART , or simple KPIs , this will help you align the work of your future customer experience department to goals everyone in the company cares about. And it will make it easier to build strong relationships and a strong culture of customer centricity.
Customer Bliss
AUGUST 9, 2018
In today’s episode, I chat with Daniel Coullet , Senior Vice President of Customer Success and Experience, and Elizabeth Curtin , Customer Experience Practice Manager at PTC , about defining customer success, and the value of designing customer room for enhancing employee and customer experience.
Comm100
APRIL 26, 2020
Customer Experience is just the best… not just the work, but the people doing the work. I came into CX through the left-field of Customer Service. I’d been managing a small software support team at UL for quite a few years, and honestly was pretty fat and happy with the whole situation. There is no other group like it!
CX Journey
NOVEMBER 6, 2014
Cultural Considerations Q. What cultural faux pas do we need to avoid? Survey methodologists, statisticians, sample designers, marketing communications experts or project managers? Cultural Considerations Q. Take an honest look at your organization’s culture. Conclusion: For our own sanity, we should hire a guide.
ClearAction
JANUARY 20, 2020
2020 Customer Experience: 20 Wishes Lynn Hunsaker. 2020 customer experience management is at a turning point. Forces on customers and business may otherwise make some turns that leave you behind. Here are 20 wishes for superior customer experience management in the 2020s: 1) Redefine Customer Experience.
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