The Right Survey to Measure Each Touchpoint of the Customer Journey
GetFeedback
JANUARY 19, 2020
Winning (25%): “outcomes can be quantified” or “created a competitive advantage.”. Post-Purchase: How will the customer get access to the solution/service, learn how to use it, and get support? I can’t overemphasize the importance of building maps with real customer intelligence, not just internal opinions.
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