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10 Best Customer Experience Books

Lumoa

In This Article: Customer Experience 3 The Cult Of The Customer Chief Customer Officer 2.0 I wanted to share the tactics and tools I teach in my speeches, as well as what my team teaches in our customer service workshops. Customer service is not a department. I hold nothing back.

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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Jim Iyoob, Chief Customer Officer at Etech Global Services. Jeff is truly obsessed with customer service. Follow on LinkedIn.

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Top 10 Customer Experience Podcasts You Should Listen To

Kustomer

Discover the successes, struggles and inside strategies from thought leaders ready to help you maximize your company’s potential. Experience This! Customer retention expert Joey Coleman and social media expert Dan Gingiss host this lively podcast. The Chief Customer Officer Human Duct Tape Show.

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Customer Experience Influencers You Must Follow – Part 1

Customer Guru

He has extensive experience in retail, wholesale, franchising, and small business and has a strong belief in positive customer experience. She has over 16 years of experience in areas of market research, program management, marketing, instructional design, and training. Aimee Lucas Follow @Aimee_Lucas.

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5 Ways To Master your Customer Experience Role

Experience Investigators by 360Connext

Organizations across a wide range of industries are creating positions like Chief Customer Officer and Customer Experience executive. They’ve realized the importance of investing in the overall experience of customers, and that doing so generates phenomenal business results. Get certified.

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5 Female Pioneers in CX Technology to Follow in 2020

Oracle

She’s the founder and president of CustomerBliss and the Co-Founder of The Customer Experience Professionals Association (CXPA). She pioneered the role of Chief Customer Officer and has held it at 5 of the world’s largest brands. Follow Jeanne Bliss on Twitter to get her latest thoughts.

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Embedding Customer Centricity: The Customer Experience Jigsaw Puzzle

ijgolding

How many customer segments should we have? Should we have a Chief Customer Officer. What is fascinating about the questions I am asked, is that more often than not, most organisations have started their journey to becoming Customer Centric. Find out more about the Customer Experience Professionals Association here!