Blake Morgan

JUNE 16, 2023

Every modern customer experience has some aspect of digital engagement. No matter what you’re selling or offering customers, digital is now a requirement, including e-commerce, apps, chatbots, immersive VR and AR, AI automation—the list goes on and on. 2023 is the year of immersive experiences driven by growth in AR and VR.

Self Service 59

Self Service Chatbots Contact Center Video 59

SurveySparrow

DECEMBER 11, 2020

This will create a positive, kind, empathic brand image in front of your customers. Changes that Shape Advertising Strategies During Slowdown. Their target audience, who are active on Snapchat, Google Duo, and Instagram, can use these make-up looks even while attending video conferences! billion hours watching live videos.

Advertising 52

Advertising Strategy Chatbots Social Media 52

Oracle

DECEMBER 3, 2019

When’s the last time you picked up the phone to solve a customer service issue? Chatbots are increasingly replacing call center agents as the first line of customer service inquiry. Change #3: Multi-channel support is now the rule.

Social Media 51

Social Media Multi-Channel Chatbots Retail 51

Storyminers

JANUARY 24, 2017

The more adaptive companies will excel at keeping pace with their customers’ changing needs. Expect several cycles of change throughout the year, specifically related to the blending of roles between people and technology (chatbots, IoT, AI, etc.). 2017 won’t be a year of “one thing changes one time.”

Contact Center 133

Contact Center Omni-Channel Brands Hospitality 133

Storyminers

JANUARY 24, 2017

The more adaptive companies will excel at keeping pace with their customers’ changing needs. Expect several cycles of change throughout the year, specifically related to the blending of roles between people and technology (chatbots, IoT, AI, etc.). 2017 won’t be a year of “one thing changes one time.”

Contact Center 50

Contact Center Omni-Channel Brands Hospitality 50

CSM Magazine

MARCH 11, 2019

And there’s no doubt that technology will play a major part in enhancing the customer experience. trillion when customers change supplier due to poor customer service. You can leverage technology to get and retain customers by adopting customer support tools. The Key is Using the right technology.

Technology 40

Technology Abandon Rate How To Chatbots 40

Comm100

FEBRUARY 22, 2018

Most consumers have noticed: there’s a huge gap in capabilities in the Chatbot industry. While one Chatbot may be able to book you a flight or serve you in many languages, another might not even seem capable of completing the single task that it were designed for, like telling you the weather. What is a Chatbot Decision Tree?

Chatbots 117

Chatbots Customer Journeys Knowledge Base How To 117