How To Evolve Your Customer Engagement Practices To Improve CX, Agent Satisfaction, and Revenue
Bold360
AUGUST 18, 2020
Customer Engagement Maturity (CEM): Where Are You & Where Should You Be? We’ve developed a Customer Engagement Maturity (CEM) model to help decision-makers evaluate their current maturity in customer engagement, identify their CEM gaps, and define a strategy for optimization. Trends Shaping Customer Engagement & CEM.
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