CSM Magazine

JULY 20, 2015

Customer experience management experts from Google, AT&T, Jumeirah Group, du, Emirates Islamic Bank and more are due to meet at the 2nd Annual Customer Experience Management Middle East this September in Dubai. Key speakers include: Diane Magers, Office of the Customer, AT&T Business Services.

Customer Experience Management 40

Customer Experience Management Customer Experience CEM Management 40

CSM Magazine

FEBRUARY 22, 2022

Customer experience is all about how the customer perceives the journey of doing business with you, which is made up of many touch points. This includes everything from filing tickets to better facilitating remote access.

Tools 52

Tools Company Customer Experience Self Service 52

Beyond Philosophy

DECEMBER 22, 2015

Print magazines, still actively used, have remained about the same in terms of percentage of marketers including them in their content program. When we look at the tactics, or types, of content marketers are applying, studies are showing that social media has become the most popular, knocking articles out of the leadership position.

Video 60

Video Marketing Social Media Conference 60

Beyond Philosophy

JUNE 2, 2015

Wegmans represents conscious capitalism, in the truest sense of the term, further building the bond between the enterprise and the customers, many of whom consider Wegmans ‘their store’. As important in delivering great experiences are the things customers don’t see, particularly where employees are concerned.

Customer Centricity 60

Customer Centricity Retail Leadership Training 60

CSM Magazine

JULY 27, 2015

Three C-Level telco speakers will be sharing their vital view on implementing a successful CEM programme at Customer Experience Management (CEM) in Telecoms World Summit 2015 which will be held from 13-14 August 2015 in Singapore. Rebecca Eclipse, Chief Customer Experience Officer, Globe Telecom, Philippines.

CEM 40

CEM Case Study e-support Study 40

Beyond Philosophy

FEBRUARY 17, 2015

Given that this means when you are designing an emotionally engaging experience for your Customers, you could consider to have a male and a female version of it, if that is appropriate. When you think about it, this already happens in experiences today. There are magazines that target men and those that target women.

CEM 60

CEM Study Course Leadership 60