CEM Consulting Course Customer Engagement 
Beyond Philosophy
FEBRUARY 5, 2015
To learn more, here is the link to our array of available training programs, with details as to content, costs, and timing: [link] We invite your participation in these important and valuable certification courses.
Beyond Philosophy
NOVEMBER 4, 2014
One Business-to-Business client talked to us about the smell of the engines they sell and how many Customers like that. We are naturally predisposed to follow a racetrack course of the supermarket. How you can apply it to your business: Depending on what you have available you can arrange the same racetrack course.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
NOVEMBER 11, 2014
They are, of course, using a life event as a major trigger for changing habits and the one they chose is woman-specific. It has proven to be successful…so successful that there is a famous story where a father learned a couple of weeks after Target that his teenage daughter was expecting. The Power of Habit.
Beyond Philosophy
DECEMBER 23, 2014
A customer is hopping mad and in your face. I wish it were as simple as just asking your Customers what they want and getting the real answer. It isn’t of course, because sometimes the Customer might not even know. Colin is an international author of four best-selling books and an engaging keynote speaker.
Beyond Philosophy
MARCH 12, 2015
For more Customer Experience concepts, register for our Advanced Customer Experience Management (CEM) Certification Course beginning on April 20th. I would love to read below in the comments of the irrational things that you do in your day-to-day life. Please click here to learn more. appeared first on Beyond Philosophy.
Beyond Philosophy
FEBRUARY 3, 2015
Zhecho Dobrev, one of our consultants published his musings on this concept. When you frame the CTA in terms that let the Customer know what he or she is getting by pressing it, it is far more helpful at getting them to make a decision to move forward in the process. There are ten other examples given in the article.
Beyond Philosophy
FEBRUARY 2, 2015
Having a great song, jingle, or score makes the ad create positive emotions in the minds of your Customers. Of course, you’d better make sure that the Customer Experience they have when they get there is as advertised. As I have written before, disappointed is never an emotion that leads to a good Customer Experience. . <
Expert insights. Personalized for you.
60 
Let's personalize your content