AskNicely

APRIL 4, 2018

In other words, having a scalable mechanism for real-time customer feedback is not just important, it’s essential to their business model and their competitive advantage. To learn more about how Fleetio used AskNicely to drive a customer-obsessed culture, read the full case study. Get the Case Study.

Net Promoter Score 150

Net Promoter Score Feedback Case Study Competitive Advantage 150

ClearAction

FEBRUARY 13, 2023

Strategic impact means you’re creating competitive advantages for your enterprise. It includes a 29-minute video and handbook with case studies, true-false quiz, easy slide image navigation to revisit any specific point, and template for internal discussion and application. It’s indisputable, enduring value.

Sports 71

Sports Customer Experience Handbook Case Study 71

Magellan Solutions

AUGUST 31, 2022

CASE STUDY. CASE STUDY. CASE STUDY. CASE STUDY . CASE STUDY. CASE STUDY . Hertz had created business plans, outlined objectives, and created roadmaps to expand its platform offerings. 1) IBM & THE TEXAS STATE. It was a $863 million, seven-year contract.

Examples 75

Examples Case Study How To Banking 75

Comm100

SEPTEMBER 22, 2016

The second edition, updated with case studies and additional resources, will show you how to be, “persuasive, not abrasive.” Customer Service Culture. Read these books to gain perspective on how other successful companies have delivered impressive and note-worthy customer service cultures.

Customer Service 100

Customer Service Case Study Gamification Culture 100

SmartKarrot

FEBRUARY 3, 2021

Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches and leading a culture of continuous improvement. Develop materials and assets including case studies, to showcase the effectiveness of the InsideOut platform and demonstrate the ROI. Apply here: [link].

Customer Success 10

Customer Success Competitive Advantage Case Study Roadmap 10

ECXO

DECEMBER 26, 2023

Highly practical and accessible, it includes case studies and examples from AT&T, Apple, Spotify and The Wall Street Journal showing how these approaches have been used in practice. It features case studies of leading brands including Lemonade, Spotify, CEMEX, VMware, Starbucks, NIKE and Amazon. Here is the book link.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52

SurveySensum

NOVEMBER 6, 2023

Competitive Advantage Companies that actively listen to customer feedback and take action are often more competitive. Ask if they’d be willing to provide testimonials, or participate in case studies or reviews. This leads to greater customer satisfaction , as their concerns and suggestions are addressed.

NPS 52

NPS Feedback Effort Score Customer Journeys 52