Call Recording Customer Care Customer Success Self Service 
GlowTouch
DECEMBER 10, 2020
Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Customer Service Trends for 2021. Did you know… that one of the fastest-growing career fields is Customer Success Manager? Why does this matter? Otherwise, fast resolution of issues in real-time has a bottom-line.
Natalie Petouhof
SEPTEMBER 26, 2016
While moving to Dialpad, the company was also able to shift a portion of its traditional help desk activity to a self-service and community-supported model. The company found employees could easily pick up how to use Dialpad because they were familiar with Google Apps for Work. WHAT YOU SHOULD CONSIDER IN CHOOSING NEW TECHNOLOGY.
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