Talkdesk

JANUARY 2, 2020

Gartner evaluated 32 vendors from its customer-service-oriented Magic Quadrants against four pillars for great customer service. As defined by Gartner, the four pillars for great customer service are: Getting Connected: channel-less architected design to create journeys. Intelligent self-service.

Report 66

Report Self Service Customer Service Contact Center 66

CSM Magazine

APRIL 25, 2023

Paul Stemp, Supervisor, Customer Success Management, at Calabrio shares his top confidence-boosting tips for building strong, fearless teams. Contact centres are an integral part of delivering customer service. Contact centres offer new opportunities for agents to shine, but they are not for the faint-hearted.

Self Service 52

Self Service Contact Center Analytics Call Recording 52

GlowTouch

DECEMBER 10, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Customer Service Trends for 2021. Did you know… that one of the fastest-growing career fields is Customer Success Manager? How to Select the Right Customer Support Channels for Your Company. Why does this matter?

Trends 52

Trends Customer Service Self Service Contact Center 52

Kustomer

JANUARY 14, 2021

He’ll probably double click on that in just a second, but played in the call center space, knows customer service, dove into the sales space, really helped engineer and transform an inside sales team. On the customer support side. We’ll focus on the customer. How are you, man?

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81

Natalie Petouhof

SEPTEMBER 26, 2016

Boosting the ability to make bigger sales at a faster rate. While moving to Dialpad, the company was also able to shift a portion of its traditional help desk activity to a self-service and community-supported model. Increasing productivity by being able to use a simple user interface. No long-distance carrier costs.

System 40

System Communication Tools ROI 40