Talkdesk

JANUARY 2, 2020

Gartner evaluated 32 vendors from its customer-service-oriented Magic Quadrants against four pillars for great customer service. As defined by Gartner, the four pillars for great customer service are: Getting Connected: channel-less architected design to create journeys. Intelligent self-service.

Report 66

Report Self Service Customer Service Contact Center 66

CSM Magazine

APRIL 25, 2023

Paul Stemp, Supervisor, Customer Success Management, at Calabrio shares his top confidence-boosting tips for building strong, fearless teams. Contact centres are an integral part of delivering customer service. Contact centres offer new opportunities for agents to shine, but they are not for the faint-hearted.

Self Service 52

Self Service Contact Center Analytics Call Recording 52

Kustomer

JANUARY 14, 2021

Simply aligning the company with its beliefs and making sure that each department is on the same page when it comes to the customer service standard, is sure to bring about customer satisfaction. There’s going to be better solutions out there that continue to innovate and evolve.

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81

Natalie Petouhof

SEPTEMBER 26, 2016

Tweet The only way to build a truly innovative and collaborative culture is to give everyone a voice. In working with Dialed, I just completed some ROI research to understand how quickly, easy and affordable it is today to plug every employee into your business with a very innovative phone system.

System 40

System Communication Tools ROI 40