Talkdesk

JANUARY 2, 2020

Gartner evaluated 32 vendors from its customer-service-oriented Magic Quadrants against four pillars for great customer service. As defined by Gartner, the four pillars for great customer service are: Getting Connected: channel-less architected design to create journeys. Intelligent self-service.

Report 66

Report Self Service Customer Service Contact Center 66

CSM Magazine

APRIL 25, 2023

Contact centres offer new opportunities for agents to shine, but they are not for the faint-hearted. Paul Stemp, Supervisor, Customer Success Management, at Calabrio shares his top confidence-boosting tips for building strong, fearless teams. Contact centres are an integral part of delivering customer service.

Self Service 52

Self Service Contact Center Analytics Call Recording 52

GlowTouch

DECEMBER 10, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Customer Service Trends for 2021. Did you know… that one of the fastest-growing career fields is Customer Success Manager? Why does this matter? Why does this matter? About GlowTouch.

Trends 52

Trends Customer Service Self Service Contact Center 52

Kustomer

JANUARY 14, 2021

Yeah, so I grew up in the outsource contact center space. So that’s really what built the foundation for me and drove my passion in the customer experience side of the fence, and then went from there to software sales. There’s, you have traditional contact center reps that have been doing work from home forever.

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81

Natalie Petouhof

SEPTEMBER 26, 2016

While moving to Dialpad, the company was also able to shift a portion of its traditional help desk activity to a self-service and community-supported model. The company found employees could easily pick up how to use Dialpad because they were familiar with Google Apps for Work. WHAT YOU SHOULD CONSIDER IN CHOOSING NEW TECHNOLOGY.

System 40

System Communication Tools ROI 40