Gainsight

FEBRUARY 21, 2023

Customer success (CS) is a multifaceted discipline. At the heart of this juggling act is Customer Success Operations (CS Ops). McClanahan identified priority CS ops tasks to tackle, and offered suggestions for low-hanging fruit opportunities to create scale in your Customer Success program.

Customer Success 52

Customer Success Multi-Channel Self Service Call Recording 52

Talkdesk

JANUARY 2, 2020

After placing in the Leader quadrant of the 2019 CCaaS Magic Quadrant for North America , Talkdesk is atop the list of customer service vendors in Prepare for the Impact of a Consolidating Customer Service Technologies Marketplace. Intelligent self-service. ” – Operations Manager.

Report 66

Report Self Service Customer Service Contact Center 66

CSM Magazine

APRIL 25, 2023

Paul Stemp, Supervisor, Customer Success Management, at Calabrio shares his top confidence-boosting tips for building strong, fearless teams. Contact centres are an integral part of delivering customer service. Contact centres offer new opportunities for agents to shine, but they are not for the faint-hearted.

Self Service 52

Self Service Contact Center Analytics Call Recording 52

GlowTouch

DECEMBER 10, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Customer Service Trends for 2021. Did you know… that one of the fastest-growing career fields is Customer Success Manager? Why does this matter? Why does this matter? About GlowTouch.

Trends 52

Trends Customer Service Self Service Contact Center 52

Kustomer

JANUARY 14, 2021

To learn more about the secrets to understanding the customer environment, check out the Customer Service Secrets podcast episode below, and be sure to subscribe for new episodes each Tuesday and Thursday. Listen Now: Listen to “Ed Porter | Using Technology to Better Your Results” on Spreaker.

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81

Natalie Petouhof

SEPTEMBER 26, 2016

In the ROI research we interviewed two companies, Vivant Solar and a large communication services provider to see how they transformed their on-premises telephony systems to a purely cloud-based communications solution using Dialpad. CUSTOMER ROI CASE STUDY: VIVINT SOLAR . With Dialpad, there were no long-distance carrier costs.

System 40

System Communication Tools ROI 40