Gainsight

FEBRUARY 21, 2023

Customer success (CS) is a multifaceted discipline. It’s a balance of high-touch and digital-touch interactions. At the heart of this juggling act is Customer Success Operations (CS Ops). Once a standard of customer success has been established, you can then evaluate ways to digitize elements of that experience.

Customer Success 52

Customer Success Multi-Channel Self Service Call Recording 52

CSM Magazine

APRIL 25, 2023

Paul Stemp, Supervisor, Customer Success Management, at Calabrio shares his top confidence-boosting tips for building strong, fearless teams. Contact centres are an integral part of delivering customer service. Empower agents with practical coping mechanisms for dealing with frustrated customers.

Self Service 52

Self Service Contact Center Analytics Call Recording 52

Talkdesk

JANUARY 2, 2020

Gartner evaluated 32 vendors from its customer-service-oriented Magic Quadrants against four pillars for great customer service. As defined by Gartner, the four pillars for great customer service are: Getting Connected: channel-less architected design to create journeys. Intelligent self-service.

Report 66

Report Self Service Customer Service Contact Center 66

GlowTouch

DECEMBER 10, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Customer Service Trends for 2021. Did you know… that one of the fastest-growing career fields is Customer Success Manager? Why does this matter? A certified Woman-Owned Business and six-time Inc.

Trends 52

Trends Customer Service Self Service Contact Center 52

Kustomer

JANUARY 14, 2021

He says, “So when you think about your support as a business and how you’re enabling your customer, educating your customer and supporting your customer, you have to do that through many different lenses, through many different channels.” Start with the Business Model. Where do you, where do you start? Ed Porter: (04:12).

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81