Call Recording Customer Care Interaction Measurement 
Call Experts
APRIL 8, 2024
Whether a seasoned professional or starting out in customer support, mastering call-handling techniques is crucial to delivering outstanding service. Below, we’ll discuss strategies and skills to help you excel in this pivotal aspect of customer care. Customized Solutions We understand that each client is unique.
BlueOcean
DECEMBER 4, 2019
As a result, for most companies, any relationship with an outsourced customer care partner is going to have to come with stringent PCI DSS standards well-established, as well as robust data security systems solidly in place. Let’s dig into the state of PCI as it relates to customer care today. PCI Compliance Background.
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Playvox
APRIL 21, 2023
First, it’s important to understand the difference between multichannel and omnichannel customer service centers. Both serve customers in multiple channels, but a multichannel environment doesn’t connect those channels — every interaction is siloed.
CSM Magazine
SEPTEMBER 8, 2023
Not only is this a frustrating waste of time for you (the customer), it can also heavily affect a brand’s reputation. But what is too often overlooked is the impact these interactions and frustrations are having on agents’ mental health and productivity.
Call Experts
SEPTEMBER 15, 2023
Whether a seasoned professional or starting out in customer support, mastering call-handling techniques is crucial to delivering outstanding service. Below, we’ll discuss strategies and skills to help you excel in this pivotal aspect of customer care. Customized Solutions We understand that each client is unique.
GlowTouch
DECEMBER 10, 2020
Did you know… that one of the fastest-growing career fields is Customer Success Manager? This reflects the increased emphasis on the user experience and personalization across virtually every industry for whom customer care is a vital function. By necessity, most organizations had to adopt some measure of working from home.
NobelBiz
MARCH 21, 2023
The First Contact Resolution Rate (FCR) is a crucial KPI for measuring the effectiveness and quality of your customer service. This indicator is regarded as one of the most influential metrics for measuring customer service effectiveness. When a problem arises, the customer expects a quick and efficient resolution.
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