Avaya

AUGUST 24, 2016

From Common’s standpoint, the minimal deployment costs and fast rollout—resulting in a quick return on investment—have made it easy to welcome Avaya Workforce Optimization Select into its business.

Tools 40

Tools Call Recording Contact Center e-support 40

NobelBiz

MARCH 23, 2022

In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider. ROI (Return on investment) measures the return on a future, past or current investment over a given period.

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

NobelBiz

MARCH 21, 2023

A Progressive Dialer refers to a contact center software that automates outbound calling. It automatically dials a list of numbers and connects the call to an available agent when a person answers the call. Usually, the call to the following customer will be automatically started after a predetermined amount of time.

Contact Center 52

Contact Center Software Call Center Call Recording 52

GlowTouch

DECEMBER 10, 2020

Connecting them to the value behind the products and services they purchase improves satisfaction and benefits retention. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Trends 52

Trends Customer Service Self Service Contact Center 52

Talkdesk

MAY 3, 2017

They identify dissatisfied customers, successful sales agents, interested prospects, and upsell opportunities from call recordings. Their high-volume dialer increases connect rates by 30%+ and talk time by 300%+ per hour for more quality conversations with prospects.

Contact Center 40

Contact Center Call Recording Call Center Return on Investment 40

CSM Magazine

AUGUST 31, 2018

In a world full of resources for measuring success (analytics, channels, and tracking tools) many agencies struggle with determining whether they’re monitoring the most appropriate key performance indicators (KPIs) to calculate their clients’ return on investment (ROI). Thankfully, the answer can be found in the form of call tracking.

Metrics 40

Metrics Customer Journeys ROI Advertising 40

Magellan Solutions

DECEMBER 10, 2019

It allows agents to log in anywhere as long as they have a computer, a headset, and a good internet connection. RingCentral – It transforms your desktop into a call controller with an array of features and options. Zendesk – This software allows you to connect with your clients using one easy to use platform.

Customer Service 98

Customer Service Contact Center Multi-Channel Social Media 98