NICE inContact

OCTOBER 17, 2019

When it comes to making contact center investments that will deliver significant return on investment for public sector agencies looking to improve the citizen experience – there are three categories that agency leaders should focus on: Understand the current state of your contact center? Call recording?

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Contact Center Customer Experience Return on Investment e-support 120

MiaRec

NOVEMBER 16, 2022

In today's business world, it is more important than ever to make sure that you are getting the most out of your investment in contact center intelligence.

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Call Center ROI Return on Investment Contact Center 83

NobelBiz

MARCH 23, 2022

In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider. ROI (Return on investment) measures the return on a future, past or current investment over a given period. appeared first on NobelBiz.

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Return on Investment Contact Center ROI Measurement 52

Avaya

AUGUST 24, 2016

From Common’s standpoint, the minimal deployment costs and fast rollout—resulting in a quick return on investment—have made it easy to welcome Avaya Workforce Optimization Select into its business.

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Tools Call Recording Contact Center e-support 40

GlowTouch

DECEMBER 10, 2020

Which leads directly to the next consideration: Predictive analytics and machine learning: every interaction between a customer and a service agent contains numerous data points, whether this involves chat transcripts, phone call recordings, the questions or issues that are raised, and so forth.

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Trends Customer Service Self Service Contact Center 52

Talkdesk

MAY 3, 2017

They identify dissatisfied customers, successful sales agents, interested prospects, and upsell opportunities from call recordings. Focused on deep integration of ground breaking cloud SaaS platforms, delivering amazing customer experience, powering success for contact center professionals and delivering strong return on investment.

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Contact Center Call Recording Call Center Return on Investment 40

NobelBiz

MARCH 21, 2023

This will allow agents more time between calls to document the interaction and properly prepare for the next call. Progressive dialers are also equipped with features that improve the quality of outbound calling. Call recording: the ability to record and store calls for compliance and training purposes.

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Contact Center Software Call Center Call Recording 52