NobelBiz

MARCH 23, 2022

And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider. What is the expected ROI?

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

GlowTouch

DECEMBER 10, 2020

Connecting them to the value behind the products and services they purchase improves satisfaction and benefits retention. And helping customers to better use the products and services offered ties into the success aspect, which only increases the ROI of the support team. Service today is a crucial point of differentiation.

Trends 52

Trends Customer Service Self Service Contact Center 52

CSM Magazine

AUGUST 31, 2018

In a world full of resources for measuring success (analytics, channels, and tracking tools) many agencies struggle with determining whether they’re monitoring the most appropriate key performance indicators (KPIs) to calculate their clients’ return on investment (ROI). Produce the highest quality leads. About the Author.

Metrics 40

Metrics Customer Journeys ROI Advertising 40

Pointillist

MARCH 1, 2019

Using customer journey analytics, you can integrate your structured data (website, CRM system) with your unstructured data (transcripts from web chat, audio call recordings, chatbot transcripts). Similarly, training agents to isolate and get to the core of the problem is essential to improve First Call Resolution.

First Call Resolution 75

First Call Resolution Self Service Call Center Effort Score 75

Pointillist

MARCH 1, 2019

Using customer journey analytics, you can integrate your structured data (website, CRM system) with your unstructured data (transcripts from web chat, audio call recordings, chatbot transcripts). Similarly, training agents to isolate and get to the core of the problem is essential to improve First Call Resolution.

First Call Resolution 40

First Call Resolution Self Service Call Center Effort Score 40