Call Recording Connections Omni-Channel Return on Investment 
GlowTouch
DECEMBER 10, 2020
Connecting them to the value behind the products and services they purchase improves satisfaction and benefits retention. This is also a good channel for getting ahead of issues or explaining the nuances of new products and it an evolution of: Omnichannel support: chat, phone, email, messaging apps, and other avenues are all available.
NobelBiz
MARCH 21, 2023
A Progressive Dialer refers to a contact center software that automates outbound calling. It automatically dials a list of numbers and connects the call to an available agent when a person answers the call. Usually, the call to the following customer will be automatically started after a predetermined amount of time.
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NobelBiz
MARCH 23, 2022
In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider. ROI (Return on investment) measures the return on a future, past or current investment over a given period.
NobelBiz
FEBRUARY 23, 2023
Employees of a firm may interact from anywhere and at any time using a basic internet connection and a linked device, thanks to the proliferation and democratization of linked tools (smartphone, tablet or computer). If no one is accessible, calls can be redirected to other colleagues’ extensions.
NobelBiz
JUNE 7, 2021
Employees of a firm may interact from anywhere and at any time using a basic internet connection and a linked device, thanks to the proliferation and democratization of linked tools (smartphones, tablets, or computers). If no one is accessible, calls can be redirected to other colleagues’ extensions.
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