Think Customers

FEBRUARY 11, 2020

TSF: I have an entire reporting department in my group that presents volume metrics as well as the complete voice of the customer. As someone who’s always on the lookout for improving the customer experience, what contact center trends are you watching? It’s the next best thing.

Customer Care 52

Customer Care Self Service Contact Center B2C 52

Grade.us

DECEMBER 26, 2019

Treat people like your friends, and it’s all but certain that the fact that you’re going above and beyond in this fashion is going to make it into your reviews. A few years before Netflix, Hulu, and Amazon made cord cutters out of nearly all of us, I worked for an inbound call center where we were supposed to sell satellite TV.

How To 26

How To Travel Hotels Tourism 26

RapportBoost

NOVEMBER 5, 2018

At RapportBoost, we changed the outcomes of chat conversations for brands, like Jenny Craig , we supercharge agents with technology and we are not a bot or a chat platform, we are a chat analytics company, we found that that most important metrics for contact centers are those that measure the quality of the conversation and are specific to chat.

Contact Center 40

Contact Center Video Sales Training 40