InMoment XI

MAY 4, 2022

6 Tips for Fostering Employee Loyalty. These tips, which are drawn largely from the experience of customer service reps (CSRs), are widely applicable since in the end we all ultimately serve the customer. Measure the Right Things. industries in 2013.). Change How You Account for Customer Service.

Loyalty 580

Loyalty Call Center Leadership Call Center Solutions 580

Talkdesk

JULY 21, 2016

Seamless integrations allow for complete data synchronization across platforms and arm agents with information from the moment the call connects. Choosing, implementing, maintaining and reassessing the most suitable call center solution for the business is a core duty of every call center manager.

Call Center 40

Call Center Tips Management Call Center Solutions 40

Magellan Solutions

MAY 16, 2024

As businesses seek to streamline operations and enhance customer experiences, outsourcing solutions, such as offshore call centers and outbound call center services, have gained significant traction. Call center agents should understand and communicate effectively with the target audience.

Call Center 52

Call Center Average Handle Time ROI Omni-Channel 52

Call Experts

OCTOBER 5, 2023

Ensure the contact center provider offers 24/7 availability and support to meet the needs of your global customer base. Choose a contact center solution with robust disaster recovery plans and redundancy measures to ensure minimal downtime in emergencies.

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

Call Experts

APRIL 8, 2024

Ensure the contact center provider offers 24/7 availability and support to meet the needs of your global customer base. Choose a contact center solution with robust disaster recovery plans and redundancy measures to ensure minimal downtime in emergencies.

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

TechSee

MAY 29, 2018

With clear ROI demonstrated almost immediately upon implementation, C-level decision-makers and call center management have turned to visual engagement as an important stepping stone on their journey towards providing a digital customer-centric experience. Below is a brief summary of the insights we’ve gained per KPI.

Contact Center 95

Contact Center Engagement Call Center Net Promoter Score 95

TechSee

AUGUST 14, 2018

Implementing decision support tools backs up the agent, putting the right information at the tip of their fingers, helping them work smarter and perform better in operational KPIs such as First Call Resolution (FCR) and Average Handling Time (AHT). Visual IDSS – Transforming Contact Centers of the Future.

Contact Center 95

Contact Center System Average Handle Time Virtual Agent 95