NobelBiz

MARCH 19, 2024

By generating comprehensive reports, these dashboards empower organizations to track and analyze historical data points such as service levels, call times, resolution rates, and customer satisfaction scores. We were able to train people easily, and deploy it to their computers in their home offices to keep productivity going!”

Call Center 59

Call Center Contact Center Average Handle Time Multi-Channel 59

Magellan Solutions

MARCH 14, 2023

Magellan Solutions improving your call center experience Philippines Every call center manager balances many things at the same time on a day-to-day basis. We improve management buy-in is to put effort to showcase the value of the call center outsourcing Philippines.

Call Center 52

Call Center Contact Center Call Center Experience Net Promoter Score 52

Beyond Philosophy

MAY 8, 2019

This area is marketing’s job. If that was the case for your organization, then it’s clear to evoke feelings that customers are valued will mean redesigning the call center experience. So, if your customers display any of those emotions, then you’re losing money. It’s as simple as that.

Net Promoter Score 155

Net Promoter Score Insurance Call Center Training 155

Magellan Solutions

AUGUST 4, 2021

Magellan Solutions improving your call center experience Philippines. Every call center manager balances many things at the same time on a day-to-day basis. . According to a report by NICE , the average annual absence rate in contact center industry in the Philippines and across the globe could be as high as 10%.

Call Center 52

Call Center Contact Center Call Center Experience Net Promoter Score 52

Magellan Solutions

JULY 9, 2021

What are the different Philippines call center services and how much can you expect them to be? In today’s digitally disrupted market, traditional revenue sources are becoming more elusive. One that’s anchored around the customer and driven by intelligence to deliver exceptional experiences and outcomes. .

Call Center 52

Call Center Contact Center e-support Insurance 52

Magellan Solutions

AUGUST 2, 2021

According to Statista (paywall), the global outsourcing market earned $85.6 These statistics predict a megatrend that will reshape the outsourcing market. . This is according to the Educational Testing Services Report. . Apart from that, foreign investors also see the potential of outsourcing to call center Philippines. .

Call Center 52

Call Center Tourism Contact Center Healthcare 52

Magellan Solutions

JULY 30, 2021

The managers can use the dashboard provided by the cloud-hosted call center solutions to check schedule adherence by generating reports. The managers can easily reduce shrinkage in the call center by generating reports and sharing the reports with agents on a regular basis.

Call Center 52

Call Center Management Contact Center Call Center Solutions 52