Brands e-support Knowledge Base Poor Customer Service 
SurveySensum
NOVEMBER 23, 2023
With an index ranging from -100 to 100, NPS clearly gauges the loyalty or the enthusiasm of a customer to recommend your brand to their near and dear ones. Organizations can use their net promoter score to discuss problem areas, improve the experience of their customers, monitor loyalty trends, and grow revenue.
CSM Magazine
MARCH 27, 2020
The definitive guide to supporting customers from product to retention by Emil Hajric, CEO at Helpjuice.com. It’s easy to see effects of bad customer service—one request slips through the cracks and you could be looking at a public battle on your social media accounts tomorrow. What is Customer Support?
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ViiBE Blog
APRIL 7, 2021
Carmine Gallo from Forbes explains Apple’s 5 steps of service. Skip ahead to the one-minute mark for the breakdown of his A-P-P-L-E acronym. Customer service standards and expectations can vary from one culture to another. John has remained a loyal customer of a New York City optician since 1996.
ViiBE Blog
APRIL 7, 2021
Carmine Gallo from Forbes explains Apple’s 5 steps of service. Skip ahead to the one-minute mark for the breakdown of his A-P-P-L-E acronym. Customer service standards and expectations can vary from one culture to another. John has remained a loyal customer of a New York City optician since 1996.
Tricia Morris
NOVEMBER 13, 2015
The latest figures from the National Retail Federation’s (NRF’s) Shop.org site project that holiday e-commerce sales in the U.S. retail e-commerce sales alone are expected to total as much as $105 billion of a projected $630.5 Will Your Brand Be on the Customer’s Naughty or Nice List? billion holiday haul.
CX Journey
MAY 16, 2018
Ever since 1994, Amazon has been spreading its impact and dictating trends in the e-commerce industry. If you’ve ever used its services, you’ve probably had the chance to directly witness one of the crucial reasons for its success. There are days when too many customer queries flow in at once.
Retently
MARCH 10, 2022
53% of all causes of customer churn are due to these 3 leading causes. Poor Onboarding – results in 23% of average customer churn. This is when customers are excited to learn more about your offering and put effort into it to make it work towards their goal. . Impact of customer experience on loyalty, source: Qualtrics.
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