Vonage

OCTOBER 2, 2017

The old adage of "know your customers" is also still as true today as it ever was. And with consumer behavior changing rapidly, businesses need to stay up-to-date with customer expectations. Here are 10 trends changing (and often raising) consumer expectations: 1. This is a device that’s always on and always connected.

Customer Expectations 435

Customer Expectations Omni-Channel Trends Self Service 435

Vonage

AUGUST 30, 2017

The old adage of “know your customers” is also still as true today as it ever was. And with consumer behavior changing rapidly, businesses need to stay up-to-date with customer expectations. Here are 10 trends changing (and often raising) consumer expectations: 1. Customers see a brand, not a department.

Customer Expectations 217

Customer Expectations Trends Omni-Channel Self Service 217

Lumoa

APRIL 28, 2020

As a consequence of the increased usage of digital technology, customers’ expectations of digital services are higher than ever – making the digital customer experience more important than ever. Creating customer journey maps is a way to help you manage and outline the digital experience.

Self Service 208

Self Service Customer Journeys Customer Experience Omni-Channel 208

Lumoa

JULY 17, 2023

For example, the CX Trends 2022 report by Zendesk shows that 26% of companies surveyed in 21 countries currently offer AI- and chatbot-guided self-service, with 25% planning to add this capability. However, in order for the implementation of a chatbot not to backfire, you cannot forget about the human experience.

Customer Experience 208

Customer Experience Strategy Self Service Chatbots 208

SurveySparrow

JULY 27, 2023

The Evolution of Customer Experience Before we dive into the digital realm, let’s understand the evolution of customer experience. Customer experience (CX) has always been vital, but the digital revolution has elevated its importance. What is Digital Customer Experience?

Customer Experience 52

Customer Experience Self Service Customer Journeys Social Media 52

Bold360

APRIL 12, 2021

How is customer engagement changing in the new normal? As self-service tools improve, customer adoption is rising. . Today, customer tolerance for inconvenience is almost non-existent. Customers who simply demand faster and better support have become much more open to self-service options.

Self Service 52

Self Service Customer Engagement Trends Engagement 52

Oracle

NOVEMBER 5, 2019

Retail innovation is constantly evolving, from established brands testing new customer experiences to the changing face of service delivery. As customers expect more engaging experiences with brands, that’s turning physical retail locations into another opportunity to deliver those experiences.

Retail 76

Retail Innovation Self Service Conference 76