Playvox

JANUARY 30, 2024

In order to be successful, managers need to be better equipped to provide ongoing feedback and employ effective strategies to boost employee engagement. One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification?

Gamification 79

Gamification Contact Center Training Feedback 79

ShepHyken

DECEMBER 5, 2022

Understanding what gives your customers “gratification” will help you meet and exceed their expectations. Your Customer Experience Model Has a Problem—Your Employee Experience is the Solution by Janelle Dieken. My Comment: We’re back to one of my favorite topics, which is the employee experience (EX).

Customer Service 70

Customer Service Hospitality e-support eBook 70

CSM Magazine

MARCH 13, 2022

Avaya has announced results of an online market research survey conducted by IDG Communications indicating the most successful UK&I businesses recognise customer-centricity involves an interconnection between Customer, Employee, User, and Multiexperience. . Maximise performance : Create stronger teams.

Self Service 52

Self Service Study Gamification Customer Centricity 52

RapportBoost

DECEMBER 10, 2018

Joining us today would be Tony Medrano; CEO of RapportBoost AI , the leading conversational sales analysis platform for brands that use chips, SMS and messenger tools to engage customers. Brands must know which asset and knowledge they have in order to successfully actually transfer it to a chat bot.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

Playvox

APRIL 27, 2023

Leverage advanced analytics to gauge metrics such as customer retention rates and employee productivity. Use analytics to measure CX to maintain or exceed customer expectations and brand standards. Making a typically repetitive and stressful job more fun, engaging, and rewarding is a smart path to employee engagement.

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52

SurveySensum

JULY 14, 2020

Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

CSM Magazine

AUGUST 8, 2023

It’s a welcome shift because for most contact centre managers, agent stress is the biggest labour issue on their minds and it’s diminishing the customer experience (CX). 5 Common Sense Tips for Driving Employee Engagement 1. Think Holistically: look beyond the desktop to gauge the end-to-end employee experience.

Employee Engagement 52

Employee Engagement Engagement Gamification Analytics 52