Brands Customer Care Lifetime Customer Measurement 
BlueOcean
OCTOBER 6, 2020
Great companies are regularly assessing the ongoing value of their partnerships – but how do you measure the true value your contact center outsourcer is delivering? Are their values still clearly aligned with your brand? Measuring your current contact center outsourcer’s performance must go deeper than default metrics.
BlueOcean
OCTOBER 4, 2023
When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. Without it, you risk taking a hit to your CSat scores, your brand loyalty, and your bottom line. The impact of bilingual support on the customer experience cannot be understated.
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BlueOcean
FEBRUARY 7, 2019
Changing this approach and perspective is the first step in becoming a brand that your customers love. What one metric best reflects the state of your customer experience? The more loyal those customers are, the more they buy. Data is the GPS Mapping Your Customer Experience. But where do we start? Need a hand?
BlueOcean
MAY 16, 2017
These metrics are important, but the other side of the ledger is the customer experience – and lifetime customer value. It does, however, take a very strategic partner to align their solution with your needs, brand, and culture. That is a true success measure. Respectfully, we disagree. But it doesn’t stop there.
BlueOcean
JANUARY 8, 2019
But if that interaction also results in a negative experience, the customer support experience can become the straw that breaks the camel’s back. Calculating Lifetime Customer Value. Obviously, the cost of losing a customer isn’t as simple as the loss of one particular sale or the associated make-good.
SurveySensum
JULY 14, 2020
Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. LinkedIn : [link]. Website : [link].
BlueOcean
DECEMBER 10, 2019
In 2019, Blue Ocean launched a brand-new website to better serve our web visitors with a more engaging, intuitive experience (we hope you’re enjoying it!) We also published loads of content to share our insights and experiences in the world of customer care. The True Cost of Losing a Customer.
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