ShepHyken

DECEMBER 26, 2023

In most instances, the word guidelines are better than rules. Be flexible in your thinking when it comes to taking care of customers.  Be more engaged – Your customers want to feel that you’re focusing on them. Get customers to feel connected to you because they know you care. You know where you want to go.

Customer Service 158

Customer Service Tips Guidelines Policies 158

CSM Magazine

OCTOBER 5, 2022

One of the major weaknesses of most organizations is top management’s lack of a customer service strategy. They fail to realize the strategic opportunity on how to use superior service as a vehicle to build market share and market dominance. He built his company to become the most trusted and well-liked brand.

Culture 52

Culture Customer Service How To Guidelines 52

ShepHyken

JANUARY 31, 2020

Some brands think that dealing with customers with uniform responses and procedures increases their efficiency and effectivity—when, in fact, some customers may feel alienated if the support agents of a company do not match their communication styles with the expectations of the age group they are dealing with.

Customer Service 112

Customer Service Social Media Entertainment Guidelines 112

ShepHyken

JANUARY 31, 2020

Some brands think that dealing with customers with uniform responses and procedures increases their efficiency and effectivity—when, in fact, some customers may feel alienated if the support agents of a company do not match their communication styles with the expectations of the age group they are dealing with.

Customer Service 107

Customer Service Social Media Entertainment Guidelines 107

Joe Rawlinson

JUNE 15, 2016

Social media customers have increasingly demanding expectations. About 95 percent of millennials expect brands to have a Facebook presence, and over 80 percent expect brands to be on Twitter, HubSpot research found. Establish Your Customer Service Social Strategy. Set Performance Goals. Collect Feedback.

Social Media 60

Social Media Meeting Customer Service Guidelines 60

Comm100

NOVEMBER 3, 2017

It often revolves around established social media policies, adding color, and bringing to life the published guidelines. Someone who is going to work with social media customer service is going to need different training than legal, legal is going to need different training than corporate, etc. Social Media “Never Have I Ever”.

Social Media 115

Social Media Course Training Marketing 115

ShepHyken

AUGUST 7, 2020

Understand your customers’ needs and requirements. Establish communication channels to facilitate the flow of customer information. Deliver Personalized Services. Personalization keeps your customers connected to the business. What Can Your Customer Service Team Learn From Disney? Wrapping Up.

Customer Service 126

Customer Service Guidelines Exceptional Customer Service Lifetime Customer 126