NobelBiz

APRIL 20, 2020

Metrics like Customer survey ratings or average wait times will reveal a lot about the success of your contact center. Your managers may need to do call monitoring in order to understand the specifics of your contact center’s results. As a result, call recording in the cloud becomes a valid alternative.

Call Recording 52

Call Recording Contact Center Software CRM 52

Experience Investigators by 360Connext

OCTOBER 17, 2023

These outcomes can include increased customer retention, higher customer lifetime value, and improved brand reputation. Use real-life examples and case studies to illustrate the potential benefits of CX efforts. For example, share a good or not-so-good real customer story, a customer call recording, or a social media example.

Leadership 259

Leadership Customer Experience Customer Centricity How To 259

NobelBiz

FEBRUARY 13, 2024

Read Case Study Watch video CRM Integration What Is a CRM Call Center Integration? CRM Call Center Integration seamlessly combines a customer relationship management (CRM) system with call center operations. NobelBiz offers excellent self-service solutions that cater to the modern customer’s needs.

Call Center 59

Call Center Self Service Software Contact Center 59

NobelBiz

MAY 21, 2024

Here are a few essential processes, tools and integrations that are needed in an inbound contact center: Call Routing Efficient call routing ensures that customer calls are directed to the appropriate agent or department based on the nature of their inquiry, improving response times and customer satisfaction.

Call Center 52

Call Center Contact Center Effort Score Average Handle Time 52

BirdEye

DECEMBER 26, 2023

Studies suggest that 30% of business phone calls go unanswered. VoIP services, in response, offer a solution by improving lead conversion rates, enhancing customer experience , and boosting business productivity and brand loyalty. The right VoIP service provider can help you turn every call into a business opportunity.

Call Recording 109

Call Recording Video System Communication 109

Vonage

MARCH 26, 2018

A study published in the Harvard Business Review found that emotionally connected customers are more than twice as valuable on a lifetime basis as highly satisfied customers because they are more likely to repurchase goods and services and recommend the business to others. How easy is it?).

Customer Experience 120

Customer Experience Self Service Gamification Contact Center 120

NobelBiz

FEBRUARY 2, 2021

By giving your agents self-study, you are empowering them to take charge of their own development and evolution. Call Recording One of the cornerstones of contact center quality is call recording. This will allow you to evaluate all missed calls, average waiting times, and abandoned calls by your new agents.

Call Center 52

Call Center Training Tips Contact Center 52