ShepHyken

OCTOBER 13, 2017

This week we feature an article by Jess Mizerak discussing the future of brand loyalty and how to continue to be successful in the world of E-commerce. That’s what your loyalty program should do. – Shep Hyken. Is your brand eco-focused? Did you catch Intelligence Report 2017?

Customer Centricity 73

Customer Centricity Loyalty Loyalty Programs Rewards Programs 73

CloudCherry

JULY 25, 2018

The MIT Technology Review: Getting To Iconic report is based on surveys conducted with over 550 business executives at global firms—including retail, IT, logistics, healthcare, IT, and more— in over 30 countries between May and July 2017. The report focuses on “Iconic firms” and contrasts them to those that are not iconic.

Technology 170

Technology Brands Customer Experience Omni-Channel 170

ReviewTrackers

AUGUST 24, 2017

A 2014 Nielsen survey revealed that 78 percent of consumers don’t consider themselves loyal to a particular brand. 30 percent of people change brands often because they feel like it, according to a GfK report. This lack of loyalty costs businesses billions of dollars. Affinity doesn’t even cross their minds.

How To 50

How To Social Media Loyalty Connections 50

Lumoa

FEBRUARY 9, 2023

It encompasses activities such as customer retention, customer loyalty programs, customer feedback surveys, customer reviews and ratings, customer panel discussion groups, customer support services, and more. Purposeful Leadership: Leaders operate consistently with a clear set of values.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

SurveySensum

FEBRUARY 20, 2024

Offer Exceptional Customer Service According to a Forbes report on “What customers want and expect” 92% of customers say they would stop purchasing from a company after three or fewer poor customer service experiences. This could include targeted discounts, exclusive deals, or customer loyalty programs.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

SurveySensum

FEBRUARY 20, 2024

Offer Exceptional Customer Service According to a Forbes report on “What customers want and expect” 92% of customers say they would stop purchasing from a company after three or fewer poor customer service experiences. This could include targeted discounts, exclusive deals, or customer loyalty programs.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

Strativity

APRIL 27, 2023

A 2019 Washington Post article reported that the boom was about to bust: “We just lived through the greatest period of restaurant growth in U.S. The real winners: food delivery apps The category story in Q1, 2, and 3 has been growth for QSR brands. Brands CEO David Gibbs noted, “2022 was a landmark year for Yum! McKinsey and Co.

Strategy 52

Strategy e-support Roadmap Customer relationships 52