ProProfs Chat

SEPTEMBER 9, 2020

That’s why we’ve listed a few tips to help you build your own customer loyalty program from scratch. Such loyalty program ideas help your customers feel like they belong to a place and that a brand values them. You don’t want your efforts to backfire like this. Net Promoter Score. Customer Effort Score.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

BirdEye

JULY 25, 2023

Social proof plays a significant role in every business’ marketing strategy by: Aiding word of mouth recommendations Encouraging customers to post public recommendations after seeing other customers do it Improving the value of your brand. Boosting brand recognition. This makes you a trustworthy name in the market as well.

Examples 52

Examples Social Media Effort Score Case Study 52

ChurnZero

AUGUST 24, 2018

Generally, the NPS survey traditionally was done as a blast that was sent out on a certain day. In terms of best practices, we have customers doing NPS surveys as often as every 3 months. This is such a short survey, it’s not asking a lot of your clients. Do you recommend surveying in-app or via email?

Customer Success 61

Customer Success NPS Customer Retention Financial 61

BirdEye

OCTOBER 5, 2023

By getting inside the minds of your customers, you’ll gain actionable insights to craft a brand image that resonates, engages, and stands out from the competition. This guide will uncover what your target audience thinks about your brand. Table of contents What is brand perception? What is a brand perception survey?

Examples 62

Examples Measurement Brands How To 62

Lumoa

MARCH 20, 2018

Find more sources on how to deal with customer churn here: " How to Reduce Customer Churn: 6 Helpful Tips to Try " by Hubspot, " 6 ways you can improve churn rate and increase revenue " by Kissmetrics, " Tips from 32 CX Pros how to reduce customer churn " by NGData. That's a very typical design of a CSAT survey.

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

BirdEye

DECEMBER 5, 2023

Sharing tips and industry insights or joining discussions shows you care. Best practices in business reputation management Want to know how to shine in your business reputation management efforts? Monitoring sales and revenue trends See if there’s a link between your reputation efforts and your sales.

Brands 108

Brands Management Social Media Analytics 108

Lumoa

MARCH 20, 2018

Find more sources on how to deal with customer churn here: " How to Reduce Customer Churn: 6 Helpful Tips to Try " by Hubspot, " 6 ways you can improve churn rate and increase revenue " by Kissmetrics, " Tips from 32 CX Pros how to reduce customer churn " by NGData. That's a very typical design of a CSAT survey.

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160

BirdEye

DECEMBER 5, 2023

Sharing tips and industry insights or joining discussions shows you care. Best practices in business reputation management Want to know how to shine in your business reputation management efforts? Monitoring sales and revenue trends See if there’s a link between your reputation efforts and your sales.

Brands 62

Brands Management Social Media Analytics 62

ProProfs Chat

JULY 30, 2021

Consider these crucial statistics: Accenture survey shows that 66% of customers value transparency as one of the most attractive qualities in a brand. Stackla research brings forth the fact that 86% of customers look out for brand authenticity before they support a brand. Benefits of a Good Brand Perception.

Brands 111

Brands Net Promoter Score Social Media e-support 111