BirdEye

SEPTEMBER 8, 2023

Financial services companies, like investment firms, banks, and insurance agencies, operate in a landscape where trust and credibility are paramount. Here are five tips to help you master online reputation management in the financial services sector. Reputation management: Why is it important for financial services?

Financial 105

Financial Tips Management Social Media 105

ProProfs Chat

APRIL 24, 2020

That’s because it becomes a deciding factor to shape the customer’s behavior towards your brand and whether they’ll return or not. That’s why we aim to explore customer service psychology in detail and different tips that can help you create a better support experience. Help Your Customers Identify With Your Brand, Values, and Culture.

Tips 82

Tips Customer Service Social Media Chatbots 82

Oracle

FEBRUARY 14, 2020

Loyalty, or more aptly referred to as love for the purposes of this article, is a byproduct of exceptional consumer experiences. Yet, earning loyalty – love – is particularly challenging for brands in the face of increased competition and consumer apathy. Tip #1: Invest in omnichannel retailing.

Loyalty 79

Loyalty Brands Customer Journeys Loyalty Programs 79

Comm100

JUNE 30, 2021

In order to live up to the standards set by today’s consumers, you need customer service skills. In fact, word-of-mouth marketing is estimated to drive 13% of all consumer sales. Here are some tips on how to improve your customer service skills: . What exactly is customer service? Conduct a survey or poll.

Customer Service 130

Customer Service Customer Experience Social Media Customers 130

Hero Digital

DECEMBER 11, 2018

Brand loyalty is at an all-time low, but values-driven connections are tipping the scale for customers across generations. Euclid reports that a brand’s alignment with the customer’s personal values is important to 52% of millennials, 48% of Gen X, and 35% of baby boomers. Confidence. Efficiency.

Omni-Channel 42

Omni-Channel Connections Brands Healthcare 42

InMoment XI

SEPTEMBER 14, 2023

We’ll explore how effectively managing public perception can significantly impact your brand’s credibility, consumer trust, and financial outcomes. It’s essential to differentiate between brand image and brand reputation. Ready to improve your brand’s reputation?

Brands 260

Brands Management Social Media Effort Score 260

BirdEye

DECEMBER 5, 2023

Sharing tips and industry insights or joining discussions shows you care. When people consistently see positive things about your business, they’ll have a good image of your brand in their minds. For example, online reputation management in the financial services industry impacts consumer confidence directly.

Brands 109

Brands Management Social Media Analytics 109