ShepHyken
NOVEMBER 14, 2018
As most of you (hopefully know), my latest book, The Convenience Revolution , is all about making the customer experience as frictionless as possible. In the book, there are six Convenience Principles with plenty of examples, and many of our followers have read my articles and watched my videos on these powerful concepts.
ShepHyken
MARCH 18, 2024
KCI Survey: Swifties, the BeyHive and BravoCon Demonstrate the Power of Superfans by Alicia Esposito (Retail TouchPoints) “Brand fans” are definitely loyal customers, but not all loyal customers are brand fans — and for many marketing and brand teams, driving relevance and impact means activating and leveraging those brand fans and superfans.
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ShepHyken
APRIL 11, 2018
I could write a small book about that discussion. Whether you’re customer-focused or not, this exercise is helpful. Identify all the touchpoints your customers have with your people and your organization’s processes. Is it easy for your customers or not? And achieving alignment is a big project.
ShepHyken
JUNE 15, 2020
The Rise Of Premium Loyalty: What Do Your Customers Expect in 2020? by Retail TouchPoints. Retail TouchPoints) In 2020, revenue is critical. And one of the biggest factors contributing to revenue is customer loyalty. Customers are very focused on convenience, so much so, they are choosing it over experience.
ShepHyken
DECEMBER 31, 2018
Consumers Are Willing To Pay More For Better Customer Service. Retail TouchPoints) Every day, consumers across the U.S. So much so, that I featured the concept as one of the six Convenience Principles in my most recent book, The Convenience Revolution. They Shouldn’t Have To by Greg Hanover. Follow on Twitter: @Hyken.
ShepHyken
JANUARY 17, 2022
This article touches on serval areas about your customer’s journey you want to explore to create an experience that meets and exceeds customers’ expectations. What all Retailers Should Know About Outsourcing Customer Service by Darnell Witt. 62 of the Best Quotes About Customer Experience by Steven Van Belleghem.
ShepHyken
MAY 16, 2022
He also believes it’s important to measure the touchpoints found in a customer journey map. Here’s How To Maintain Customer Service, Even When You’re Short-Staffed by Forbes Business Council. How to Calculate: Customer Lifetime Value Formula (CLV) by ClientSuccess. Follow on Twitter: @Hyken.
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