Michel Falcon Experience

OCTOBER 23, 2014

As I say in many of my keynote speeches, the primary reason I devoted my career to customer experience management is because it earns greater profits and revenue. As I say in many of my keynote speeches, the primary reason I devoted my career to customer experience management is because it earns greater profits and revenue.

Course 154

Course Training Competitive Advantage Customer Retention 154

delighted

MAY 24, 2017

This is standard practice for anyone running a successful NPS program. Chefs and managers of the world’s best restaurants make it a point to forge personal relationships with their customers, especially their regulars. Provide them with a pre-filled tweet, Facebook post, or link to your “refer-a-friend” program.

Case Study 74

Case Study B2B Study Ecommerce 74

Amity

MAY 25, 2016

Another large focus is making sure that I create an environment for my Customer Success Managers (CSMs) where they feel supported and valued. I progressed and got into Management roles but I was always working with internal clients. Joining Vision Critical was great as it’s been a fast-growing company.

Customer Success 90

Customer Success Customers Metrics Sales 90