SurveySensum

JANUARY 10, 2024

After all, on a lazy Sunday, the last thing I wanted to do was complete a survey. Like many others, this company was passionate about improving its services and relied on customer feedback. Best Days to Ask for Feedback Did you know that Tuesdays are often the most productive days ? I sighed and closed the notification.

Survey 52

Survey NPS Feedback Tips 52

Beyond Philosophy

AUGUST 21, 2017

But my boss just looked at me and said, “Colin, in a senior position you need to deal with ambiguity.”. We see it every day in our customer experience consultancy. Every business is driven by human interactions – between management and employees, employees and customers, customers and their friends and followers.

How To 140

How To Exercises Consulting Healthcare 140

Customer Bliss

JULY 7, 2016

That has been my intention behind my books, blog, speaking and work as co-founder of the Customer Experience Professionals Association. That is also behind why I have launched a customer experience podcast series – so that we can hear each other’s’ voices and celebrate in our successes and learn from our challenges.

Customer Experience 141

Customer Experience Customer Journeys Chief Customer Officer Insurance 141

OpinionLab

APRIL 28, 2017

“What is our DIGITAL CX score?” You want to know if your WEBSITE experience is getting better or worse and what you can do to improve it. You need to act on issues under your control: broken filters, poor search results, checkout errors. These other issues are clouding your numbers.

Customer Journeys 60

Customer Journeys Omni-Channel Retail Fashion 60