Beyond Philosophy

OCTOBER 6, 2014

This is the first in a series of blogs where we are looking at each of the nine areas of the Customer Experience. This post is part of the Customer Experience Professionals Association’s Blog Carnival “Celebrating Customer Experience.” – See more, here.

Customer Experience 60

Customer Experience Net Promoter Score Customer Centricity Customer Journeys 60

PeopleMetrics

MAY 30, 2015

In customer experience management , those challenges can threaten how we relate to customers as people. Customers are people, with needs to satisfy and problems to solve. As customer experience professionals , our job is to help them, so they’ll come back again. We'd be happy to talk.

Customer Experience 48

Customer Experience Customer Journeys Net Promoter Score Effort Score 48

Lumoa

APRIL 24, 2018

I’d love to specify from the very beginning, we focus on the Net Promoter System , not only on the Net Promoter Score ( that actually changes a lot ). Before we dive deeper, here’s a detailed guide to how to improve your customer experience with NPS (and here is a quick summary of what NPS is and isn’t ).

System 338

System Effort Score NPS Net Promoter Score 338

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Michel Falcon Experience

FEBRUARY 19, 2016

bctt tweet=” If you’re going to have a successful career as a customer experience professional you need a strategy.”] ”] I remember the day when I first recognized that customer experience management would be “my thing.” Step 2: Create Your Personal Brand.

Call Center 60

Call Center Consulting Customer Experience Net Promoter Score 60

Pointillist

OCTOBER 22, 2018

Since CX professionals are just starting to wake up to the idea of applying AI to improve customer experience measurement, you’re probably not sure how or where to begin. Text analytics adds context and color to the information you receive through your customer experience metrics. to 1 p.m.?’

Measurement 40

Measurement Customer Experience Net Promoter Score Hotels 40

Bob Hayes

MARCH 2, 2015

The CSI is useful in helping businesses understand the health of their customer relationship. For the interested reader, details of the research on the CSI can be found in a series of blog posts ( here , here and here ). In a Word: The Customer Sentiment Index from Business Over Broadway. . The slides appear below.

B2C 40

B2C Net Promoter Score B2B Analysis 40