Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Acting on customer feedback doesn’t mean doing one thing. The focus on enhancing customer experience has gained traction in recent years.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

SmartKarrot

MAY 30, 2022

But what if customers in your B2B SaaS company are not achieving the success they signed up for? contact-form-7]. If the company does not know the customer, mistakes are common to arise. If customers give you feedback, they expect to see some value. How can you ensure product success for your B2B SaaS Customers?

B2B 10

B2B Abandon Rate Conference Customer Success 10

SmartKarrot

APRIL 13, 2022

User experience forms a major part of the customer experience. In this blog, we will see how CX and UX are related and their difference. contact-form-7]. For UX designers, the core focus is on improving product usage experience and not the brand. Customer experience is measured in every B2B SaaS organization.

User Experience 10

User Experience Customer Experience Net Promoter Score Abandon Rate 10

Lumoa

MARCH 20, 2018

Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Acting on customer feedback doesn’t mean doing one thing. ACT ON CUSTOMER FEEDBACK! Learn More about the role of AI in CX.

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Thematic

DECEMBER 12, 2018

Do you have a lot of customer feedback collected but don’t know exactly what to do with it? In this blog, I’ll aim to answer these questions: Why do you need a customer feedback analysis solution in the first place? Why do you need a feedback analysis solution in the first place? Is conducting surveys not enough?

Analysis 69

Analysis Feedback Net Promoter Score Analytics 69

Lumoa

MARCH 20, 2018

Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Acting on customer feedback doesn’t mean doing one thing. ACT ON CUSTOMER FEEDBACK! Learn More about the role of AI in CX.

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160

Bold360

DECEMBER 1, 2016

Because a broad and somewhat diverse feature set makes the selection process complex, we reached out to a panel of customer experience and customer service pros and asked them to answer this question: “What are the biggest mistakes companies make evaluating & purchasing customer experience software? In fact, sometimes it can seem.

Software 40

Software Customer Experience Company CRM 40