SurveySparrow

MARCH 24, 2024

Of course, there is no universal set of tools that will help 100% of sales professionals become more productive — too much depends on the exact business specifics. One of the primary reasons why ZOHO is so good at boosting productivity is its emphasis on gamification of most routine processes — it really makes dull work fun.

Tools 52

Tools Sales CRM Social Media 52

inSided

OCTOBER 2, 2019

So we're clear: The need to facilitate effective customer self-service, in B2C and B2B organisations, is a non-negotiable. Of course, this is easier said than done and it can't be achieved just any old way. Online communities give your users a transparent platform to interact and share best practices with each other—and you.

Self Service 67

Self Service Customer Success B2B Knowledge Base 67

NobelBiz

JUNE 5, 2023

Or course, there are different types of lead generation that typically fall into two main categories: Outbound lead generation which generally include direct mail, advertising, cold calling and email marketing. Therefore, building trust and credibility during these interactions is a significant challenge for call centers.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

NobelBiz

MAY 9, 2023

This feature allows agents to familiarize themselves with the client’s history and specific needs, allowing for more personalized and effective interaction. Gamification is one of the most effective training methods that fosters both loyalty and efficiency.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

MAY 22, 2022

Of course, it is always better to have a wider talent selection pool. Christian: It’s like in the contact center space, where you have interactions with the consumers, whether it’s B2C or B2B, it’s not the technology or the person; it’s not one or the other.

Call Center 52

Call Center Management Contact Center Gamification 52

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. Also, he is running the planning course of Emotive CX for Customer Interaction. .

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Currency Alliance

JUNE 19, 2019

Gamification and personalization have come on leaps and bounds in loyalty to supplement points and rewards. Exposing a B2C customer to 10 minutes’ advertising a day would be a dream for most marketing executives; conventional media impressions are expensive and they rarely last more than a few seconds.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49