Inbenta
DECEMBER 14, 2021
They’re turning to online channels for self-service insurance information and support — instantly, seamlessly, and at any time. According to a 2021 report, 50% of customers rank digital communications as a high priority (but only 17% of insurers use them). Chatbot use cases for policyholders. personalized recommendations.
Magellan Solutions
JULY 5, 2021
Significant decrease in the client’s Average Handling Time (AHT) by 34% in 30 days. Increase in response rate across all channels – voice and non-voice customer support. Case 7: Leading Insurance Company. The insurance company’s digital strategy was not yielding the complete value of omni-channel engagement.
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Magellan Solutions
JULY 20, 2021
Life and Health Insurance. Here are the common services under the financial industry: Omni Channel Services. Case #2: Leading Insurance Company. The strategy of this insurance firm is not working despite having customer support channels such as web chat, a self-service portal, and instant messaging.
CSM Magazine
JULY 16, 2020
Agents that feel unsupported and ill-equipped to handle increasingly more complex customer concerns are more likely to leave. Net promotor scores and CSAT’s will improve, customer retention will increase, and agent attrition will reduce alongside average handling time.
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CSM Magazine
JULY 16, 2020
Agents that feel unsupported and ill-equipped to handle increasingly more complex customer concerns are more likely to leave. Net promotor scores and CSAT’s will improve, customer retention will increase, and agent attrition will reduce alongside average handling time.
Think Customers
JULY 8, 2019
Open enrollment has become a make-or-break time for insurers. Companies essentially restart the process each year, accruing higher costs every time. Companies essentially restart the process each year, accruing higher costs every time. And call-back assist tools shorten customer wait times and improve NPS.
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