Uniphore

NOVEMBER 23, 2021

Subject matter experts Jafar Syed of Uniphore and Saurabh Rai of Tech Mahindra have teamed up to present a podcast that explores how conversational automation generates return on investment (ROI) by promoting innovation, boosting agent productivity, and increasing customer satisfaction. Uniphore and Tech Mahindra Partnership.

Average Handle Time 130

Average Handle Time Return on Investment e-support Analytics 130

NobelBiz

DECEMBER 19, 2023

This eliminates the need for customers to be transferred multiple times, reducing their wait times and increasing their overall satisfaction. Ultimately, technology enhances the customer experience by reducing wait times, providing accurate solutions, and prioritizing high-risk escalations.

Call Center 106

Call Center Management Contact Center Wait Times 106

NobelBiz

FEBRUARY 27, 2024

Organizations achieve this by integrating technology, refining processes, and deploying innovative human resources strategies. Achieving these goals requires a special balance between the human touch and technological innovation. Hold Queues : Ensures calls are answered promptly, minimizing wait times.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

NobelBiz

APRIL 25, 2023

The call center industry is notorious for its high operating costs, making it imperative for businesses to find innovative ways to cut expenses while maintaining or improving the service quality. The effects of inefficient and outdated infrastructure can be disastrous, leading to long wait times for customers and agents.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52

NobelBiz

MARCH 5, 2024

That’s where Nobelbiz shines, leading the charge with innovative solutions that turn raw data into the kind of strategic insights that push your business to the front of the pack. You will be alerted every time your criteria are met. All the way from onboarding to support to troubleshooting has been great throughout this journey!”

Call Center 59

Call Center Report Contact Center Net Promoter Score 59

NobelBiz

APRIL 18, 2023

These metrics should be data-driven, allowing you to identify areas of improvement and track progress over time. Average Handle Time (AHT) The average call handling time (AHT) is frequently used to determine individual agents’ effectiveness and the performance of the customer service organization as a whole.

Contact Center 52

Contact Center Call Center Management Gamification 52

NobelBiz

JULY 25, 2023

This podcast episode delves into topics like frontline leadership, innovative coaching techniques, and comprehensive training processes, promising an enlightening and engaging conversation! Trend Analysis: Reports highlight emerging patterns over time, helping managers anticipate peaks or troughs in call volumes or understand seasonal trends.

Interaction 98

Interaction Analytics Call Center Contact Center 98